Refund policy
We have a 28 day returns policy in which you can return any unwanted items and we will exchange or refund them as you wish. This period extends from the day you place your order to the day we receive your return.
We DO NOT accept sale items back as a return. You will not be valid for a refund or an exchange if you return back a sale item.
We will only accept returns or exchanges if they are still in their original packaging and in an unmarked, re-saleable condition.
We will decide whether or not the items returned are in a re-saleable condition. If they do not meet our standards the following procedures may apply.
- We will send the goods back out to you at your expense.
- We will not refund you or exchange the items.
- You will be charged a re-stocking fee.
Where a large percentage of your order is returned for a refund at any stage, we reserve the right to charge a re-stocking fee. This percentage will vary according to volume/value.
Please note all sale items and fabric orders are non-returnable and therefore non-refundable or exchangeable unless stated otherwise on the product description.
Returns must be sent at your expense. We will cover the cost of sending exchanges back out which are sent by second class post or international standard unless requested otherwise.
If goods are returned without the required filled in paperwork, we will not process your return. Please contact us the relevant returns form and ensure it is filled out correctly. This form should be emailed to us and enclosed in the package.
If you did not receive a returns form in your order, please do email sales@darcyclothing.com and we can send you a digital copy.
Please be aware that refunds involving currency transactions will attract a minimum surcharge of 2.5%.
If returning your order outside of the UK, please mark your parcel with the following:
'RETURNED BRITISH GOODS’ & ‘NO VAT OR DUTY DUE'
All returns must be sent to the following address:
We reserve the right to impose a restocking fee where our returns policy is not met.