Terms & Conditions
We trade chiefly with costume professionals. We are however pleased to take orders from anyone with an interest in historic clothing as our stock is all made by established manufacturers and therefore suitable for daily wear.
Formal shirts are sold by necksize which is measured at the base of the neck. The majority of shirts are made 1/2" larger to allow for shrinkage. The majority of the sleeve lengths are designed to be on the long side as we find this is popular with many of our customers.Please note that as with all clothing no measurements can be 100% accurate. There will always be a variation as clothing is not manufactured to engineering standards
We operate a secure credit card system to handle online orders, using SagePay. We are happy to take purchase orders from recognised companies. Please see the "Pay by purchase order" button for details. Contact us either by e-mail on email@example.com or phone 01273 471586
Prices / VAT
Please note that prices do not include VAT. This will be added in the checkout stage.
Postage and packing (shipping)
All orders are delivered by the Royal Mail or courier depending on the value of your goods and the chosen option at checkout. This cost will be added after the checkout button. Please contact us for details of worldwide delivery charges. You may be subject to import duties or taxes, which are levied once your shipment reaches your country, if it is outside of the EEC. These additional charges are to be borne by you. We have no control over these charges and we can not predict when they may occur. This is because customs policies vary widely from country to country; you should contact your local customs office for further details. For certain orders, the carriage added on the web site is insufficient. Should this happen we will contact you about the additional cost. If we do require extra payment from you and your shipping is selected as express, your order will be held for a maximum of three days before being sent standard shipping if this is possible. We will not send out garments without the full amount required to do so.
Most items will be in stock and will be dispatched the day after your order is received. Otherwise, please allow 7-10 days.
Complaints, exchanges and returns
If you are not satisfied with any of our mail order goods, please return them within 28 days of receipt at your own cost and we will exchange them or refund your money - whichever you prefer. There is a form on the back of your invoice with details. Return address is Returns Dept. Darcy Clothing Ltd, The Maltings, Castle Precincts, Lewes, East Sussex. BN71YT . England This does not affect your statutory rights. Exchanges will be sent out by second class Royal Mail unless you request and pay for an alternative service.
All exchanges from outside United Kingdom must be pre-authorized by us and packages must be marked as ‘RETURNED BRITISH GOODS’ & ‘NO VAT OR DUTY DUE’ in order to avoid taxes. We reserve the right to deduct customs duty or clearance fees incurred by us from international returns. If you have any complaints or queries please contact us by e-mail us at firstname.lastname@example.org. We guarantee to answer all queries within 2 working days, although the majority will be answered instantly. We also value and welcome all criticisms or suggestions from our customers. Please note all returned goods must be in an unworn re-saleable condition with the original packaging.
We will not make your personal details available to anybody else. Credit card information supplied by you is entered directly to the SagePay secure server, via an iframe. We neither handle nor store credit card information.
We have a new privacy section where you can adjust your privacy and cookie settings. It can be found in the My Account section under the title - Your Privacy Settings.
We ship to most countries worldwide with some exceptions one of which is Russia.
For Russian shipments some of our customers have used the following company: Alfaparcel 11 Gold Leaf Industrial Park Sandall Road Wisbech Cambridgeshire PE13 2GA United Kingdom 01945 585918 email@example.com http://alfaparcel.co.uk
We cannot make any personal recommendation for this company so this information is for advice only