Frequently Asked Questions

How long will my order take to arrive?

Most items will be in stock and will be dispatched either on the day or the day after your order is received. If you have selected UK Express Delivery, this option is Royal Mail Special Delivery before 1pm, as long as we receive your order before 3pm. 2nd Class can take 2-4 working days. 1st Class can take 1-3 working days. Royal Mail Airmail to Europe can take 4-6 working days. Royal Mail Airmail to Rest of World can take 7-10 working days.

Help! I can't seem to place an order online?

Don't worry, unlike many online retailers you can actually reach us over the phone with no buttons for funny options. We can take your order by phone Mon - Fri 9am - 5pm: +44 (0)1273 471 586

Why do you show your price without VAT?

Please note that prices do not include VAT (This will be added in the checkout stage) because we mainly service the Costume trade and industry.

Why do I have to pay import tax?

You may be subject to import duties or taxes, which are levied once your shipment reaches your country, if it is outside of the EEC. These additional charges are to be borne by you. We have no control over these charges and we can not predict when they may occur. This is because customs policies vary widely from country to country; you should contact your local customs office for further details.

How do I visit your shop?

Our shop is available to visit by appointment only. Please phone us on +44 (0)1273 471 586 or email us at [email protected] to book an appointment.

I have a question about sizing?

For information on sizing please visit our Size Guide here.