Frequently Asked Questions

How long will my order take to arrive?

Most items will be in stock and will be dispatched either on the day or the day after your order is received. If you have selected UK Express Delivery, this option is Royal Mail Special Delivery before 1pm, as long as we receive your order before 3pm. Regular UK delivery is 1st class and is normally next working day, although can take longer. If you are not in the UK: Orders below £60 are sent regular Airmail and orders over £60 are sent International Signed For (3-5 working days Europe, 7 -10 Rest of World)

How do I measure myself for certain items?

Formal shirts are sold by necksize which is measured at the base of the neck. The majority of shirts are made 1/2" larger to allow for shrinkage. The majority of the sleeve lengths are designed to be on the long side as we find most men require this.You can measure your sleeve length by taking the tape measure from the back centre of your neck (nape) measure down your arm and around your elbow to the cuff, most standard shirts are 35" long.

Collarless shirts should be ordered in the shirt size you would normally order, and the collar must be half and inch larger. This allows for comfort and ease of attachment.

Gloves: measure the hand you normally write with at its widest point in inches (excluding the thumb), then round down to the nearest half or whole number - this will be your glove size. For example if your hand measures 8½ inches around its widest point (excluding the thumb), your glove size is 8½.

Hats: measure around your head as you would wear the hat, you will find a reading in cm, for example an average Medium sized hat is normally 57 or 58 cm.

Jackets: measure around your chest, just under your arms (with them relaxed). The measurement should be in inches. For example a Medium is normally 40 or 42 inches.

Trousers: measure around your high waist, normally around your belly button area as this is where our high waisted trousers sit. Our trousers are cut generously so if you normally take a 34", order a 32".

Help! I can't seem to place an order online?

Don't worry, unlike many online retailers you can actually reach us over the phone with no buttons for funny options. We can take your order by phone Mon - Fri 9am - 5pm: +44 (0)1273 471 586

Why do you show your price without VAT?

Please note that prices do not include VAT (This will be added in the checkout stage) because we mainly service the Costume trade and industry.

Why do I have to pay import tax?

You may be subject to import duties or taxes, which are levied once your shipment reaches your country, if it is outside of the EEC. These additional charges are to be borne by you. We have no control over these charges and we can not predict when they may occur. This is because customs policies vary widely from country to country; you should contact your local customs office for further details.

I've received

If you are not satisfied with any of our mail order goods, please return them within 28 days of receipt at your own cost and we will exchange them or refund your money - whatever you prefer. This does not affect your statutory rights. All exchanges must be pre-authorized by us and orders from outside United Kingdom must be marked as ‘RETURNED BRITISH GOODS’ & ‘NO VAT OR DUTY DUE’ in order to avoid taxes.. If you have any complaints or queries please contact us by e-mail us at sales@darcyclothing.com. We guarantee to answer all queries within 2 working days, although the vast majority will be answered instantly. We also value and welcome all criticisms or suggestions from our customers.All returned goods must be in an unworn re-saleable condition.

Security

We will not make your personal details available to anybody else. Credit card information supplied by you is entered directly to the SagePay secure server, via an iframe. We neither handle nor store credit card information.

Privacy Statement

We are committed to protecting your privacy. We will only use the information that we collect about you for the order you are making. The type of information we will collect about you includes:

your name
address
phone number
e-mail address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. We use a "cookie", which is stored in your computer's temporary memory, to allow you to place an order with us but it disappears when you close your web browser. You can usually modify your browser to prevent cookies from being accepted at all but this would prevent you from being able to place an order.